Providing valuable tools to measure, improve and maintain service standards
59club’s industry leading performance management tools and global intel will assist you to retrain and upskill the workforce, measure in-house standards and analyze industry comparable data to elevate customer acquisition, satisfaction and profits.
Complete with the ability to compare your performance levels against chosen competitors, industry standards and best performing venues, the global data generates real and current information of the highest quality and value.
The level of detail enables you to highlight areas of poor procedural processes within your business. This undertaking acts as a tool to measure how successfully all front-line staff implement your business strategies enabling you to set informed KPI's and performance manage your staff members on both a short and long-term basis.
The secure online results portal provides relevant, independent and confidential data in a very clear, concise and accurate way. A Managerial Dashboard 'tracks progress over time', identifying whether staff are consistently delivering a level of customer service that you would expect.
Working with leading private clubs, management companies and real estate developments such as; Bobby Jones Links, European Tour Destinations, Jumeriah, Marriott, TPC Network, Troon International, Emirates Golf Club – Dubai, Gleneagles, Le Golf National, Marco Simone, Thai Country Club, The Belfry Hotel & Resort, Celtic Manor Resort and TPC Sawgrass to name just a few.
59club's ethos works in all businesses irrespective of size or make up. For example, we have golf clients who charge just $40 per round and others who charge in excess of $600.
59club is also the only company working within the golfing industry that recognizes, rewards and promotes venues striving for and achieving improved customer service levels as part of their annual Service Excellence Awards.
“Investment in bricks and mortar do not sustain and grow reputations – it is people that build reputations. You may or may not be the ‘biggest’ club in the area but you can definitely achieve, deliver and then maintain outstanding customer service”.